Open Doorway
Open Doorway Institutional Real Estate Intelligence
?

Help Center

Frequently Asked Questions

How do I get an API key? expand_more
After creating your account, navigate to Settings > API Keys. Click "Generate New Key" to create a key pair. The secret key is shown once — copy it immediately. You can create up to 5 active keys per account.
What is the rate limit? expand_more
Free tier accounts get 100 requests per minute. Pro accounts get 1,000 per minute. Enterprise plans have custom limits. Rate limit headers are included in every API response.
How accurate are the valuations? expand_more
Our Valuation Engine v3 achieves 94.6% accuracy within 5% of transaction price. Confidence intervals are provided with every valuation. Accuracy varies by market maturity and data availability.
Can I export my data? expand_more
Yes. Export portfolios, property lists, and reports as CSV or JSON from the dashboard. The API also supports bulk data exports. All exports include full data fields and are available within 24 hours for large datasets.
How do I cancel my subscription? expand_more
Go to Settings > Billing > Manage Subscription. Click "Cancel Plan" to stop auto-renewal. You retain access until the end of your current billing period. No refund for partial months, but you can export all data before cancellation.
Which countries are supported? expand_more
Open Doorway covers 40 countries including the US, UK, Canada, Australia, Germany, France, Japan, Singapore, UAE, Brazil, India, and 28 others. Coverage depth varies by market. View our data coverage page for details.

Getting Started Guides

Contact Support

Our support team is available Monday through Friday, 9 AM - 6 PM PST.

mail Email: support@opendoorway.ai
chat Live chat available on Pro and Enterprise plans
schedule Average response time: under 4 hours